Welcome to our Service Request page. From here, you can request a return authorization number and begin the process of getting your equipment serviced.
Please be sure to have your company contact information and equipment details available to aid you in completing the form.
Important! You are encouraged to contact technical support at 1-800-223-0633 to help troubleshoot the problem prior to completing this form. This may allow you to get the unit up and running at your facility without the need for return to the factory. You may leave the Service Engineer Contacted (name) field blank if you're confident all onsite troubleshooting is complete.
Please note: we can accept only one product family/type per request. We can accept up to four instruments per family/type.
There are five sections to this form which should take you 3-5 minutes to complete:
- Service Engineer Contact Information
- Company Information
- Product Information
- Declaration of Contamination Certification (if required)
- Service Type
(A purchase order is required for billable repairs. If you do not have a purchase order number at this time, a service representative will contact you after receiving this completed form.)